Shipping Details

Please refer to the details at checkout for shipping times and costs for your region.

For same day delivery in Sydney Metro, please email us at info@provence.net.au

For International orders, additional Duty & Customs charges may be applied whilst in transit. Please contact your local Customs Office for more details.

Please note the Pre-Order delivery details in the product descriptions. 

The shipping times detailed at checkout will apply once your pre-order is ready to ship.

Exchanges & Returns

Exchanges & returns will be offered with in 20 days. 

To process an exchange or return, please email us at info@provence.net.au with your order number and details. 

To be eligible for a return, your item must be unused and in the same condition that you received it, including the tags attached.

We do not accept returns on Gift Cards. 

Shipping costs are non-refundable.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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